Subject: Arabic Language Test - Wasi Mian Khan
From: Wasi Mian Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 15:50:42 -0500

| | Foreign Language Screening Test

Name | Wasi Mian Khan    /  (9582647554) 9582647554    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

We apologise for the inconvenience caused by the delay in delivering your order, as we express our sincere regret for the misbehaviour of our team.

We are looking into the matter, and the necessary procedure would be followed.you will receive your order within the timeframe.

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,

Kindly do accept our sincere apology for the trouble you have gone through. we are looking into matte if your complaint meet our policies you will definitely get an exchange.

We appreciate your long companionship as a loyal customer of us, we will do whatever necessary to preserve it.

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