Subject: Russian Language Test - Pooja Sahoo
From: Pooja Sahoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 06:27:01 -0500

| | Foreign Language Screening Test

Name | Pooja Sahoo    /  (91) 9899602664    / [email-masked]
Whats your first language | Russian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for contacting us.We are really sorry for this bad experience. We can totally understand your frustration and anger as you have faced issues with delay delivery and bad behavior of the courier boy.

I need to escalate your issue to the shipping and delivery team for the resolution.Your order ID :9643039489 which you have given.

I will make sure you will get your package deliver as soon as possible or we will generate refund for that.

i am share your details with our shipping & delivery team. Also, Will raise complaint against courier boy for the bad behavior to our courier team so that it will never happen again.

Sincerely

Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are sincerely sorry for the issue you have faced.Your behavior is totally understandable.

Apologies for the issue and the behavior, As you have shared your order id no.9643039489 for color exchange issue.

I have registered your complaint now and sharing these details to our team. You will get response in next 24hrs regarding this issue.

Also, you will get an email regarding this complaint too. If in case you will not get the reponse from our exchange and return team in next 24 hours.

You can share this email to us and then we will arrange a call back for you for further assistance.

Sincerely

Babyshop.com

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