Subject: French Language Test - Abhishek Mishra
From: Abhishek Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 13:16:06 -0500

| | Foreign Language Screening Test

Name | Abhishek Mishra    /  (91) 9599823231    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings Miss customer,
This is in reference to the order placed 5 days ago order number 9643039489
We really apologize on behalf of the courier guy for the rude behaviour and we assure that relevant feedback will be given to the person.
Also I can see that the order has already been dispatched and you will definitely receive it in next 24 hours.
Also as a goodwill gesture and inconvenience I am crediting 100 points in your babyshop account which you can redeem in your next order.
Apologies again for all the inconvenience
Thanks

Regards
Abhishek
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings Miss customer,
This e-mail is in reference to the order number 9643039489 of blue colour trouser which is being ordered 5 days ago i.e. 5th November 2020
On the behalf of babyshop i apologize for the misbehavior of the previous advisor. We have also shared relevant feedback with the advisor and we assure that this will not happen again.
Also we can see that you have been with us from a long time and providing excellent business to us so i have raised a request to place the same order that you wanted and as a goodwill gesture we have credited 500 babyshop points that you can use in your next order.

Thank you
Regards
Babyshop

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