Subject: Arabic Language Test - Abdul Jabbar
From: Abdul Jabbar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 04:45:41 -0500

| | Foreign Language Screening Test

Name | Abdul Jabbar    /  (6386731606) 9450722684    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear customer, I am sorry to know that you did not receive your order within three days.I am really very embarrassed after I came to know that courier boy talked you in an unprofessional way. I wiil make sure that you get your order within 24 hours from now. The courier boy will call you shortly for an apology. I am really sorry for all the inconvenience you faced. I hope you will get your courier soon. Thanks!
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Dear customer! First of all, I am sorry to know that you did not receive your order within the said date. Baby shops always tries to provide its customers with the best facilities possible. I am sorry to know that our support team did not cooperate with you. I will make sure that you won't face any difficuly from now. You will receive shortly an apology call from our support team.

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