Subject: Arabic Language Test - MOHD REHAN
From: MOHD REHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 06:36:31 -0500

| | Foreign Language Screening Test

Name | MOHD REHAN    /  (091) 7017335613    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sub: Order delay in delivery
Dear Customer
I really apologize on behalf of Babyshop for inconvenience which is caused to you.
With due respect. I would like to bring it to your knowledge that the order id 9643039489. That you have placed from our website is almost ready to deliver due to some technical issue. We are not able to deliver it on the mentioned date. Some of the courier partner delivery mismatch of the product at delivery hub. We are try to fix the problem as soon as possible.
We understand your need and accept the fault from our end. We request have patient for some time we will coordinate our delivery partner to deliver order on priority basis as earlier as possible. Your cooperation will be highly appreciated.

Regards
Mohd Rehan
Customer Support Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sub Order Exchange
Dear Customer
I am very sorry on behalf of Babyshop to hear that you have had such a poor experience. Customer satisfaction is always priority for us.
This is to bring you kind notice that as your concern regarding last purchased order id 9643039489. That there had issue of mismatch color ordered item was blue but received different color. I had  highlighted the issue to my concern team on priority basis to fix the problem as earlier as possible.
We value our client more than anything. We are again very sorry for inconvenience on behalf of support team being so rude and unprofessional. we appreciate for your faith in our industry. I hope it would consider helpful for shopping again.
consider helpful

Regards
Mohd Rehan
Customer Support Team
Babyshop.com

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