Subject: Arabic Language Test - Adeeba Khan
From: Adeeba Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 05:54:16 -0500

| | Foreign Language Screening Test

Name | Adeeba Khan    /  (209625) 8707879223    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Firstly, I apologize for your order. We take customer services very seriously and always try to exceeds customers expectations.

From our team I apologize to you for bad behaviour and assure you that it will not happen again in future.

Your order with id 9643039489 have been shipped and will be delivered to you within 24 hours plus with a small gift from our team, hope you enjoy that product.
Apologize for the inconvenience.
Have a safe and good day.

Thankyou,
Babyshop Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Firstly, thank you for shopping from our website for long. Our team apologize for the late delivery and for the wrong order.
Extremely embarrassing to hear that our team didn't respond well, apologize for the same too and make sure that it will not happen again in future.

We will assure you that you will receive  your correct order (blue color trouser) within 24 hours.

Thankyou for shopping with us and we hope that you will continue to shop from our website without any inconvenience.
Have a safe and good day.

Thankyou,
Amazon Team

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