Subject: Spanish Language Test - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 05:42:22 -0500

| | Foreign Language Screening Test

Name | Rohit Kumar    /  (+91) 7870451722    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi custumer’s name
Thanks for writing in.
We are sorry for the trouble caused to you because of this issue.We can understand your concern that you did not receive the product within the promised timeframe.We can relate to your concern and know how important it is for you to get the issue fixed. We will definitely help you with this.
We have escalated your issue to our concern department and they are working closely on this matter. Please be assured that they will get back to you with an update within 24 hours.
We'd like to thank you for your patience and support.
Thank you for shopping with Babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Thank you for writing in.
We understand that you want to exchange your order-9643039489.We can relate to your concert and know how important it is for you to get information around your query.
We would like to let you know that We are creating exchange request on your behalf(if its in exchange period or else inform the customer the exchange policy).
Please be assured that we're always putting in measures to make your shopping experience a seamless one and would like to thank you for your continued trust and understanding.
Thank you for shopping with Amazon.

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