Subject: Arabic Language Test - Ubaidurrahman Khan
From: Ubaidurrahman Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 05:32:25 -0500

| | Foreign Language Screening Test

Name | Ubaidurrahman Khan    /  (91) 9321633517    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all let me apologies for all the inconvenience caused to you.
I can really understand your frustration I've  registerd your complaint and surely will look into the matter so that we can prevent it from reoccurring. I assure you that your order will be delivered to you shortly. Hope you will pardon us and give another chance to serve you better.

Regards
Cutomar care team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry to hear that you faced such a bad experience with us. Surely, I will register your complaint and look into the matter for you. Let me assure you here that your said colour will be exchanged with no issue and soon it will be deceived to you. Hope you will pardon us and give another chance to serve you better.

Regards
Customer service

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