Subject: Arabic Language Test - Preeti Verma
From: Preeti Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 04:42:52 -0500

| | Foreign Language Screening Test

Name | Preeti Verma    /  (201003) 9654000350    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ,

I hope you are well. Thank you for writing and letting us know about the issue.

We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. To serve you better and faster, we are busy expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your orders in timely manner.

Customer satisfaction is always a number one priority for us. I'm deeply sorry that you have had such a poor experience with our Carrier.

We understand the importance of timely delivery, and will be sending you a coupon for 10% off your next purchase in hopes of compensating for the inconvenience.

Thank you again for bringing this issue to our attention—please don’t hesitate to contact with any further concerns.

I look forward to speaking to you again.

Kind regards,

XXXX

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear ,

Thank you for contacting us about your trouser. We are truly sorry that the item that you received was not as promised. We understand your disappointment, and apologize for any inconvenience that this may have caused you.

Before we ship any product, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our customers, and we regret that your product slipped past our quality measures.

We have gone ahead and shipped you a trouser, which should arrive at your specified address in 3-5 business days. When you receive it, please return the wrong trouser in the enclosed box.

I realize that our customer service associate was unhelpful in solving your issue, and that you had. I understand your frustration at having not been properly directed.

At BabyShop, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that we are very sorry.

We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.

We understand this is a time-sensitive matter, and will be sending you a coupon for 10% off your next purchase in hopes of compensating for the inconvenience.

Thank you again for bringing this issue to our attention—please don’t hesitate to contact with any further concerns.

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