Subject: Arabic Language Test - Preeti Verma
From: Preeti Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 10:19:36 -0500

| | Foreign Language Screening Test

Name | Preeti Verma    /  (201003) 9654000350    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

This is preeti from baby customer service.

I apology for the inconvenience cause by the situation. This was never our intentation to cause you an inconvenience . I understand the inconvenience cause by the situation.

I understand the importance of the timely delivery. I have contacted the couriour company and they have updated they have your item and due to less staff working there will be a delay in delivering your item.
It is my assurance that your issue will be resolved and the item will be delivered in less than 24hours.
As a token of apology I am adding another 20% coupon on your next order sold on our website.
Once the item is out for deliverey you will be receiving an email with the delivery timings an delivery associate details
I have this helps we are looking forward to see you soon.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

This is preeti from baby customer service.
I am very sorry about the apology that you had with our customer service associate I would make sure that this contact should be reviewed by our quality team.I have immediately replaced the trouser which will be delivered to you by this Friday.

On this Ocussion we do not want to return the previous trouser.

We are looking forward to see you again

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