Subject: German Language Test - Deepika Sharma
From: Deepika Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 10:14:29 -0500

| | Foreign Language Screening Test

Name | Deepika Sharma    /  (91) 9870372589    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Good Evening,

We are so sorry that your parcel hasn't arrived yet also for the rude behaviour of our employee
we always try our best that customer gets their product quickly .

You can track your parcel on below link it will arrive within 24 hours if it doesn't you can contact us

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer ,

Good evening

Thank you for ordering from our website once again . we are very sorry for inconvenience .we do our best to get our orders right but mistakes can sometime occur ,we will get the correct parcel delivered to you with in 3 working days please except our apologies for the rude behaviour of our employees and let us know of there's something else we can assist you with

Thank you

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