Subject: Arabic Language Test - Shivam Singh
From: Shivam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 08:36:51 -0500

Foreign Language
Screening Test

Name

Shivam
Singh    /  (91) 8299790638    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

This is to inform you that your order (id 9643039489) placed will reach within
24hours. We are highly apologized for the inconvenience caused and this won't
happen in the near future.

We are also highly apologized for the inappropriate stimuli of the courier
boy.

Kindly forgive him and we assure to take strict disciplinary action against
him.

Please allow us to convey our best services to you again.

Thanking You,

Baby Shop.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

This is in reference to your complaint with the order id 9643039489. The colour
shown in the pictures are real but due to pictographic effects there may be some
changes.The colour decided by you will reach you within the expected time
span.

Kindly consider our apology for the misconduct of the staff and we regert for
the inconvenience caused.

Please allow us to convey our best services to you again.

Thanking You,

Baby Shop.