Subject: French Language Test - RITIKA SHARMA
From: RITIKA SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 07:54:28 -0500

| | Foreign Language Screening Test

Name | RITIKA SHARMA    /  (011) 8076011171    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We apologise for the inconvenience you have gone through. Team Babyshop believes in delivering orders on or before time and would be delighted to resolve all your queries. As per your order ID (9643039489) request , your order has been rescheduled for delivery by tomorrow. We assure you we will look into the issue reported and revert to you shortly.

Thank you for shopping at Babyshop.com
Regards,
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
We apologise for the inconvenience caused to you. Kindly visit the store website and file the order for return. Your refund amount will be returned to you within 7 working days. The order will be picked from your residence within 24 hours by the delivery person. You can continue shopping from our wide range of collection. We , at Babyshop, firmly believe in assisting and helping our valuable customers. Any misbehaviour /misconduct by the employees is strictly looked down upon. We will immediately look into the issue reported and revert shortly.

Thank you for shopping at Babyshop.com
Regards,
Team Babyshop

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