Subject: German Language Test - Shikha Arora
From: Shikha Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:58:28 -0500

| | Foreign Language Screening Test

Name | Shikha Arora    /  (+91) 7505414940    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir/mam,

As per the concern, we apologise for our misbehavior and our poor service by the team. But this will not repeat again in future.

With regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected sir/mam,

We will apologise for our bad behaviour and poor service by the team. But it will not be happen in future.

With regards

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