Subject: Arabic Language Test - Suraj kumar
From: Suraj kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:33:01 -0500

| | Foreign Language Screening Test

Name | Suraj kumar    /  (+91) 8271420773    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I apologize for the inconvenience do you felt. I register your complaint regarding it and I talk to my concerned authorities regarding your complaint regarding delivery. I am making sure that your complaint will be solved within 24hours.
so I request to you please wait.
thank you for connecting with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for connecting with us and you believe in us.
you are a valuable customer so we talk to your product manager about the product and we are waiting for their response regarding it and it will be solved as soon as possible. Your team will connect and inform you of what can be happened.
thank you

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