Subject: French Language Test - Anil Nautiyal
From: Anil Nautiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:29:17 -0500

| | Foreign Language Screening Test

Name | Anil Nautiyal    /  (+91) 9711295134    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello XYZ,

I apologise for the inconvenience caused to you. Thank you for bringing this to our attention. This usually does not happen. I see that your order is with the courier team.

We always work towards customer satisfaction. Please do not worry as I have noted this and forwarded this to the courier team and they will surely call you back within few minutes.

Please be rest assured, your order will be delivered and the guy will apologize. I can see that you have been our old and loyal customer. As a gesture, I am refunding you 20$ on your account. It will reflect shortly.

Hope this brings smile on your face!

Regards,
Customer Service Team
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello XYZ,

I apologize for the inconvenience caused to you. As I can see you have contacted our team previously. Please do not worry, I am here to help you with your concern.

As a pert of most customer centric company, we always thrive towards customer satisfaction. This usually does not happen. I can see that you have been an old customer. I have created an exchange for your order 9643039489.

Please be rest assured, your order will be exchanged and will be delivered before time. As a part of support team, please accept my apology. I will make sure that this is not repated again.

Regards,
Customer service Team
Babyshop

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