Subject: Korean Language Test - Md Javed Akhtar
From: Md Javed Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:23:53 -0500

| | Foreign Language Screening Test

Name | Md Javed Akhtar    /  (+91) 7005156909    / [email-masked]
Whats your first language | Korean

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr XYZ,

Warm greetings from Babyshop.

We apologize for the inconveniences caused and also would like to apologize on behalf of our courier person.

We have checked your ordered ID and its been currently pending for delivery. We completely understand your frustration. We already initiated a request for re-attempt for the delivery. You can expect the delivery in the next 24 hours - 48 hours. We appriciate your patience.

Thank you for shopping at Babyshop. If there is anything else you would like to know, please contact our 24x7 toll-free helpline no. 0123456789 or you can write us at [email-masked].

Thanks & Regards
Babyshop Team
0123456789

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr XYZ,

Warm greetings from Babyshop.

We apologize for the inconveniences caused and also would like to apologize on behalf of our "Support Team".

We have checked your ordered ID and its been delivered to you by our courier partner. Our company has a return policy of undamaged goods within 7 days after the delivery of the product to you. We completely understand your frustration. We already initiated a request of return for your trouser with our courier partner. You can expect the pick-up in the next 24 hours. We appriciate your patience. All of us at Babyshop, valued our customers for the better shopping experience.

Thank you for shopping at Babyshop. If there is anything else you would like to know, please contact our 24x7 toll-free helpline no. 0123456789 or you can write us at [email-masked].

Thanks & Regards
Babyshop Team
0123456789

| |