Subject: Arabic Language Test - Chitranshi Dixit
From: Chitranshi Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:12:43 -0500

| | Foreign Language Screening Test

Name | Chitranshi Dixit    /  (91) 8839932995    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear mam,

As we are very sorry for the inconvenience and also from the delivery guy, we have understood your problem as well,we regret that you had this experience with us but this thing happen due to the situation of covid pandemic the order gets delay, we ensure to deliver your order as soon as possible.

Thanks and regards

Team Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear mam/sir

We are very sorry for the inconvenience as we have register your complain against wrong product delivery and we ensure you that your query will resolved soon, and your product will get delivered as soon as possible. But according to our terms and conditions we are sorry to say you that the refund policy is not there, you will get the same colour trouser as you ordered shortly .

Thanks for contacting us

Team Babyshop.com

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