Subject: Arabic Language Test - Mohamedelbashir Ahmed
From: Mohamedelbashir Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 05:31:11 -0500

| | Foreign Language Screening Test

Name | Mohamedelbashir Ahmed    /  (14012) 8427867084    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for your time to reach out to us. We are deeply sorry for what has happened to you.Remember your satisfaction as a client, is our pride.
We will look into the matter within the shortest period of time and do the needful and also make sure it does not happen again in the near future.
Once again we apologize for your experience and any inconvenience you encountered.

Regards,
Customer care

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Firstly,we sorry for the inconvenience and on behalf of the entire Amazon team, we apologize for that experience.

We would use your order ID, look into the matter and revert you with necessary action as sooner as possible

Be rest assured that we are highly professional and customer friendly company.
Thank you for your complain. We would use this to improve our service.

Regards
Customer care

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