Subject: Russian Language Test - Kishan Kumar
From: Kishan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 03:20:56 -0500

Foreign Language
Screening Test

Name

Kishan
Kumar    /  (8510812198) 8076930764
/ [email-masked]

Whats your first
language

Russian

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hallow sir/ma'am,

Firstly, I really apologize for the inconvenient.

I want an apology from your courier guy. I discussed this concern with  my
manager. I'm going to re-dispatch the order in priority bases & you will get
the your product as soon as possible.

Again, I really apologize.

Thanks & regards,

Babyshop Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hallow sir/ma'am,

Firstly, I really apologize for the inconvenient.

I want an apology from support team. I discussed this concern with  my manager.
I will check our store &re-dispatch blue color trouser & you will get
the your product as soon as possible.

Again, I really apologize.

Thanks & regards,

Babyshop Team