Subject: Arabic Language Test - Mohd Ali
From: Mohd Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Nov 2020 06:29:57 -0500

| | Foreign Language Screening Test

Name | Mohd Ali     /  (274305) 9919291892    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr. Xyz,

Sorry for the inconvenience cause,

We are here to help you in a better way we can do ,as per your complain you did not recieve your order till now.

Before I proceed for further proceedings  I should  check the status of the order and coordinate with the courier guy as per the company policy,if there is some technical issue we will deffinetly try to sort it out as soon as possible.

We will ensure that  you will get your order on the minimum time after your complain is recorded.

Thanking you for being our customer we always care for you,

Have a wonderful day!!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr.Xyz,

Sorry for the inconvenience cause.

Deffinetly you will get what you want with us,we are here to make customers happy.

As I can see that you are complaining about the color that mismatched to your order.

We will deffinetly provide the resolution regarding the same before I go further,I should check the order details and status as per the company policy,if there is an issue we will sort it out and you will get the same.

Thanks for being a part of our family we are glad to serve you better,

Have a nice day!!

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