Subject: Arabic Language Test - Mohd Ali
From: Mohd Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Nov 2020 06:27:49 -0500

Foreign Language
Screening Test

Name

Mohd Ali
/  (274305) 9919291892    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Mr. Xyz,

Sorry for the inconvenience cause,

We are here to help you in a better way we can do ,as per your complain you did
not recieve your order till now.

Before I proceed for further proceedings  I should  check the status of the
order and coordinate with the courier guy as per the company policy,if there is
some technical issue we will deffinetly try to sort it out as soon as
possible.

We will ensure that  you will get your order on the minimum time after your
complain is recorded.

Thanking you for being our customer we always care for you,

Have a wonderful day!!

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Mr.Xyz,

Sorry for the inconvenience cause.

Deffinetly you will get what you want with us,we are here to make customers
happy.

As I can see that you are complaining about the color that mismatched to your
order.

We will deffinetly provide the resolution regarding the same before I go
further,I should check the order details and status as per the company policy,if
there is an issue we will sort it out and you will get the same.

Thanks for being a part of our family we are glad to serve you better,

Have a nice day!!