Subject: German Language Test - shivam ratnakar
From: shivam ratnakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 00:54:32 -0500

| | Foreign Language Screening Test

Name | shivam ratnakar    /  (+91) 7037687103    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir
Shivam this side
From babyshop.com
We are very sorry for your inconvenience . Due to some network issuse we cann't be able to process your order at the given time .we are apologizing for this and we are trying are harder toh place your order as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir
Shivam this side
From amzon
Sir we are very sorry for the mistake done by our staff with you order and also for the late delivery of your order.
We will discuss with our satff for the inconvenience of your order and will make your order payment retrun as soon as possible . we are apologizing for the misbehavior of our staff.
Hope you will happy with our all future services and never get any complaints for our side.
Thank you for your polite behavior

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