Subject: Spanish Language Test - Archit Agarwal
From: Archit Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 11:57:35 -0500

Foreign Language
Screening Test

Name

Archit
Agarwal    /  (91) 9793793037    / [email-masked]

Whats your first language

Spanish

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Concern,

We’d like to offer our sincerest apologies for any inconvenience this caused.
Although we strive for 100% customer satisfaction, it’s clear we’ve fallen
short in this instance- and that’s unacceptable.

I sm researching this issue now and will be in touch within 12 hours with any
options that may exist for making it right. If you’d like to speak
immediately, you can teach me at (contact number)

Sincerely

Archit Agarwal

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Concern,

Regret for the inconvenience caused. I can understand how frustrating it must
have been to be expecting something and receive something different.

After looking into the issue, I’m pleased to be able to offer you the
following options:

Option 1 : Exchange of the product

Option 2 : Coupon in return of product

Option 3 : Refund of product

I’ll take your lead on how to proceed from here, but I hope one of these
solutions will help make up for the challenges you’ve experienced.

Sincerely,

Archit Agarwal