Subject: German Language Test - Danish Ali
From: Danish Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:47:08 -0500

| | Foreign Language Screening Test

Name | Danish Ali    /  (91) 8299197172    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
Good morning,

We are really sorry for the inconvenience you face by our team, as you your concern is very serious I really apologize for that and I assure you that I am surely helping you for this. As you told us that your order was not deliver yet as you ask tha same from our executive for this i will generate ticket and talk to delivery team to deliver it on time and highly sorry for the behaviour of our executive and on behalf of our bBabyshop team. As you request us to compensate just because the problem you face from our team I request you to please compromise on behalf of our Babshop team also I apologize for the inconvenience and take your feedback to improve our services and this kind of problem will not face by anyone from our Babyshop team.

Thanks and welcome.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,
Good morning,

We are really sorry for the inconvenience you face by our team, as you your concern is very serious I really apologize for that and I assure you that I am surely helping you for this. As you told us that your order was not deliver in correct state and you ask help from our executive than his behaviour was so rude as you told us,for this i will generate ticket and talk to delivery team to confeim the issue and why it is not deliver on time and on correct state and highly sorry for the behaviour of our executive and on behalf of our Babyshop team. As you request us to compensate just because the problem you face from our team I request you to please compromise on behalf of our Babshop team also I apologize for the inconvenience you face and take your feedback to improve our services and this kind of problem will not face by anyone from our Babyshop team.

Thanks and welcome

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