Subject: Dutch Language Test - Mukul Bharti
From: Mukul Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 23:50:37 -0500

| | Foreign Language Screening Test

Name | Mukul Bharti    /  (110043) 8800781348    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Gud morning sir

Sorry for the inconvenience that you have faced. We will definitely look forward for your order to be placed with in the time framework that the company is providing.
And again sir sorry from the delivery man side to as he might be misunderstood regarding the order but definitely i will assure you that your order will be placed timely by the other delivery man and please sir as our premium customer we have very good relationship with you in future also you will be provided best services from our side.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir

I know you are facing some issue regarding the order I apologise from our team side. Ans sir might be our delivery man mis understood the order and delivered another order to you but i will give u assurance that if u have selected the right colour then your product will be delivered soon by the other delivery man as soon as possible. Please consider this our first mistake and do not complain regarding this i assure you will get best and better services for our side thanku and have a good day sir.

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