Subject: Japanese Language Test - Priyanka Bansi
From: Priyanka Bansi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 09:32:14 -0500

| | Foreign Language Screening Test

Name | Priyanka Bansi    /  (91) 9716829819    / [email-masked]
Whats your first language | Japanese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
Hope you are well!

I would like to apologise for the inconvenience caused to you. I understand the frustration that you must be feeling because of the non delivery of your order. I know this time we failed to deliver the product on time but please be assured that we will be contacting our courier team regarding the situation and do the needful.
Meanwhile if you want we can attempt to redeliver the product alongwith an apology note from our courier team.

Feel free to contact us anytime.

Regards
Priyanka
Customer service executive
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
Apologies for the inconvenience caused!

I understand that there has been an issue with the color of your order from our end. I sincerely apologise for the trouble and on behalf of the representative who behaved rudely with you. As a customer centric organization, it is our responsibility to fulfill your orders correctly and on timely basis but we failed this time. Please treat this as one time exception as we will try and deliver the correct product to you within next 48 hours.

Feel free to contact us in case of any issues.

Regards
Priyanka
Customer service executive
Babyshop Team

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