Subject: Arabic Language Test - Mohd Abdul Mobeen
From: Mohd Abdul Mobeen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 09:26:26 -0500

| | Foreign Language Screening Test

Name | Mohd Abdul Mobeen     /  (271831) 8953964405    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am taking your words seriously and want to thank for inform the matter.
And  feeling sorry for that what happened with you. Firstly I will do my best to deliver your order at the time you want and secondly I will take the  shouting matter with serious. So please don't worry.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I have taken the matter with serious and sent the request to replace your order with your selected color. The company feels sorry for what that you faced the troubles.

Thank you for contacting us!

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