Subject: Arabic Language Test - Amran Saeed
From: Amran Saeed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 1 Nov 2020 05:24:08 -0500

Foreign Language
Screening Test

Name

Amran
Saeed    /  (+91) 08764477831
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

Thanks for information us about your undelivered order. Please
accept my apologies on behalf of our company. We have checked to find out the
reason why your order was delayed. The pizza was expected to be delivered within
30 minutes  about the shipment get delayed due to a routing error. Now we
have fixed the issue & expect it to delivered soon within 10 minutes at your
doorstep. However ,we do regret  any inconvenience caused due to delay.
Generally,such delays have happen but this time it was caused due to an error in
our system which we got instantly fixed.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I am Amran Mohamed Yousif Saeed, from Sudan, I have get me
diploma in Aerospace engineering in Sudan,and I'm fished my B.tech in Bhagwant
university Electric Electronic engineering branch, and right I am studying
M.tech in same branch,iam hardworking,like work with group of people and I have
5 years experience work in different business and I don't have any problems to
work with your company and you can see me after your Acceptance me
.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

يتمثل
الاختلاف الرئيسي بين تقديم خدمة عملاء جيدة
وتقديم خدمة عملاء رائعة ربمابالكاد تحافظ
علي ارضا عملائك؛بينما في الأخير،فات لا
تحافظ علي رضائهم فقط . بل تحافظ أيضا علي
ولائهم هذا تميز مهم للغاية وهو تمييز  لا
يحصل علية دائما العديد من مقدمي
الخدمات.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

العملاء مهما كانت تعاملهم فيجب أن
تعاملهم جيدة.

ف اي عميل يعني لي الكثير .مهما كان تصرفة معي
ف لاأصرخ في وجة مهما كان.

يجب عليك ان تكون في حالة هدوا دائمة لكي
تستطيع تمتص غضب اي عميل اتصل معة لي حل مشكلة
لا ان تعقد الامور اكثر .

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

المدينة التي كنت
بحلم بأن ازورها وقد تحقق ذلك والحمدلله .وهي
مدينة مكة المكرمة والمدينة المنورة وكانت قد
تغير بعد ذيارتي إليها حياتي من كل النواحي
لقد التقيت فيها بالعديد من الجنسيات من
مختلف أنحاء العالم غير أن اللغة تختلف ولكن
الهدف واحد والحمدلله، وتمنيت أن لا ارجع الي
بلدي من كثرة الاخون الذين تتمتع الجلوس معهم
ولا تشعر باي شي من الملل وتعلمت الكثير من
الثقافات واتمني ان أعاود الذيارة مرة ثانية
حتي ولو يوم واحد فهذا يعني لي الكثر .وشكرا
جزيلا