Subject: Arabic Language Test - MOHD KASHIF BEG
From: MOHD KASHIF BEG <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Oct 2020 15:46:23 -0400

| | Foreign Language Screening Test

Name | MOHD KASHIF BEG    /  (91) 8375919891    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Yes it's a critical situation but we can solve it easily.
First I will explain him my mistake without telling a lie and satisfy him that his order will be delivered in next 30 minutes.

I will also offer him a bonus to make him realize that that was just a mistake our services are on time.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

This is MOHD KASHIF BEG
originally I am from UP
I completed my education in Delhi
I am studying in Jamia millia islamia located in Delhi
My main stream is language specialist
I have worked for a company named zyrian technologies situated in Jasola appolo.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

As a customer service representative I would suggest Three ways to attract and satisfy a customer
1.We should talk to a customer with all respects and politely.
2.we must not be angry while we are talking even we here abusive language.
3.we must talk to them in a professional way
Like we need to abstract comprehensive language.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. I have patience.
2. I can explain the things and situation respectfully.
3. it's a social work what I love to do.
4. I have been trained to talk to people politely.
5. I have achieved excellent communication skills which makes me confidant for customer service.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | We plan a family vacation every year. This year, we planned to visit the famous hill resort, Shimla. Shimla is one of the attractive tourist spots in India. One of our family friends suggested us to visit Shimla since they enjoyed the place very much. We planned a trip and stayed in Shimla for a week. The accommodation was simply awesome and we started for trekking after a short nap. We enjoyed Chadwick Falls, Jakhoo Temple, Dhanu Devta Temple and Tara Devi Temple. We visited the Famous Gaiety Theatre; the Architecture of many buildings in Shimla is simply overwhelming. The best part of the vacation is the Yak Ride at Kufri, a place 16 km from Shimla.

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