Subject: Arabic Language Test - Ahmad Hussain
From: Ahmad Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Oct 2020 11:39:42 -0400

| | Foreign Language Screening Test

Name | Ahmad Hussain     /  (+91) 9971673891    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

- I would accept my mistake and tell the customer the exact reason for the delay, i would then place a new order with the right address this time at the same time use some coupon to reduce the customer's current bill.
- i would also personally call the delivery agent/shop to get the order some preferencial delivery.
I would repeatedly thank the customer and also convey my apologies along with some future discount/coupon to the customer so he/she doesnt feels neglected and doesnt hesitate to order in the future with us.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I come from a small village from jharkhand, I did my Graduation in Arabic language from JNU New Delhi in the year 2018 and Masters of arts from the same university.

I have also completed one year diploma and advance diploma in Modern Arabic translation and interpretation from Jamia Millia Islamia, New Delhi in 2016 and 2017 respectively.

I have worked in Indo-arab multilingual pvt for one year from 02/2019 t0 01/2020 as a translator where I was given the duty to translate many books and articles along with many legal documents.

In my past 5 years of JNU, I have attended many seminars and conferences in various topics, last year I went to Istanbul to participate in a 6 day seminar where I worked as translator and interpreter in many programmes. In February this year i went for 20 days to an educational tour, there I performed as a translator and interpreter in Arabic and English languages.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

I think the distinction between good and great lies with the experience and hassle the customer had to go through after he/she successfuly contacted the customer service.

Once any agent knows what needs to be done, he needs to not just do it immediately but to make sure that the customer feels heard and knows the steps being taken to get the problem solved so as to not feel left out.

The value we give the customer decides our value in return and decides the value we give to our company

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

As I have studied in JNU from the last 5 years I have spent a considerable amount of my time helping and talking with people from all parts of our country and abroad, understanding what they want, their opinions and ideas and it has led me to understand different people better.

I think this unique experience combined with my patient attitude and helpful nature gives me the tools needed to complete the job perfectly as afterall customers are humans just like us.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Due to covid we had travel restrictions all over the country but i went to ..... JAIPUR last year

Jaipur, the capital city of Rajasthan, has been a hub of tourism for the last so many years and very few cities in Indian can match the Pink City for its sheer opulence and rich heritage.

its easy accessibility is the main factor in making it a much-favoured tourism centre.

Encircled by the rugged Aravali Hills, the city offers many a scope for picturesque viewing. The beautiful 'Jal Mahal', the summer palace of erstwhile Maharajas, placed in the centre of a fabulous lake, shimmering in the morning sunlight, offers a fairyland experience.

As i went further into the city, i was greeted with the world famous Hawa Mahal. Its rose pink colour, latticework windows and mandna work make it a unique work of architecture. At the heart of the city, there is a sprawling garden called Ram Nivas Bagh. Albert Museum shines like a jewel right in the centre of the garden. Jaipur zoo and Aviary are situated in the garden itself, offering a delightful time for the children as well as adults.

The city is dotted with many such tourist attractions.

Jaipur is famous for its Bandhej and Laharia work, block printing, precious stones, Meenakari work. The bright shops overflowing with such items including puppets and Blue Pottery prove irresistible to tourists.

While big, Seven and Five Star hotels like Rajvilas, Ramb Bagh Palaces, Sheraton and other ITC hotels for the elite, Rajasthan Tourism hotels offer comfort in a fair price.

People speak Hindi in general, though, Marwari is the local dialect. The bright turbans worn by the gents and ethnic lehengas sparkling with "gota" work worn by the women reflect the mood of the local people who are approachable, generous and friendly.

Daal Baati Churma, gaate ki sabji, red and white meat preparation give a taste of typical Rajasthani food.

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