Subject: Arabic Language Test - Mohammed Azeem
From: Mohammed Azeem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Oct 2020 07:46:47 -0400

| | Foreign Language Screening Test

Name | Mohammed Azeem     /  (+971) 528388711    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will say sorry to him for making him to wait for the delivery. I have made mistake in your order so please let me issue the order again for you, I am giving you assurance that your delivery will be in 10 min on your door step. And sorry for inconvenience.
And I am offering you some gifts and fast delivery.I hope that will be happy sir, again sorry for inconvenience hope in future it will not happen again.
Have pleasent day ahead sir,

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I have done my intermediate schooling from Arabic Madrasa background. I completed my graduation in Arabic Language specially. I have 5 year experience in translation and sales.
I am working in UAE last 4 years as Sales Executive.
I do speak Arabic, English, Urdu.
I can read and write all of these languages.
I just got married.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

According to me good customer servise is providing what custome want.
But Excellent customer service mean provide all those things what he want and behave like he is your last customer, give him respect, have a smily face always with him.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I am capable of doing what i believe.
I belive that i can fullfill customer needs
I can read customers pocket how much he can spend.
I can make him freind of mine while dealing
I can make him feel that he is at right place.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I have traveled many cities but I like Hyderabad city in india. Because this city is very calm and peaceful. You can enjoy as much you want. There are so many historical places like golconda,flaknuma palace so many.this city has best fodd in india i would best in world. So many varieties in food, like biryani. It looks very good in night and day. This city has so many foreign travelles. Who come to see variants of culture. For me Hyderabad is the best city to live and work.

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