Subject: Arabic Language Test - Mohammad Danish
From: Mohammad Danish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Oct 2020 06:33:20 -0400

| | Foreign Language Screening Test

Name | Mohammad Danish     /  (211016) 9971932848    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Sir, I am sorry for i have made a mistake and I delivered your order on wrong address. Since the mistake was from my side, I upgrade your order and include extra cheese and coke from my personal account.
Thank you

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Mohammad Danish, I belong to Allahabad.  I graduated from Jamia Millia Islamia. I am looking for a job in Arabic domain. I will be glad to be working for your organisation.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

الخدمة الجيدة هي عندما يحصل العميل على المنتج ويبتعد
والخدمة الرائعة هي عندما يحصل العميل على المنتج ويطلب مقدمو الخدمة التغذية المرتدة والمساعدة الإضافية إن وجدت

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

أكملت الدراسة من معهد مرموق
أنا طبيعة ودية للغاية
أنا أؤمن بما أفعله
أنا دقيق جدا

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | ذهبت مرة إلي لكناو، و رآيت أن هذه المدينة مدينة قديمة جدا، وفيها آثار تاريخية، أشتهر كثير من العملاء من هذه المدينة

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