Subject: French Language Test - Madou Traore
From: Madou Traore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 09:16:08 -0400

Foreign Language
Screening Test

Name

Madou
Traore    /  (+223) 73750044    / [email-masked]

Whats your first language

French

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

I would tell him that I had the
wrong address by locating his locality, I would be submissive in blaming myself
and proving him right to ease his tension to make him wait even more in the hope
of receiving his order in a short time. I would tell him that the error is
already fixed and all I need is to get there to satisfy him, that I am not very
far and that I would ring his doorbell soon, while thanking him for his good
understanding for the mistake I made unintentionally

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I'm a person who is very committed in social activities and in
community service in my area. I'm like traveling, writing poems and I'm very
friendly. I've been studying language and literature at the highschool and I
started to get specialized in English at University where I gave up my studies
before getting my license for personal reasons ! In my career, I almost accept
all positions that corresponds to my profile or qualifications, I'm a motivated
person and willing to work. My skills are languages and communication, I speak 3
languages which are English, French and Spanish and I'm learning 3 more which
are Portuguese, German and Arabic

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

Je ne suis pas expert en marketing mais je peux
dire qu'un bon service client est se caractérise par sa qualité, tandis qu'un
grand service client se qualifie de la simple grandeur !

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

I think I'm the right person because I believe that I have the
necessary experience to carry out the tasks that will be entrusted to me. I've
got a very high level in English and French whether you mean writing or oral
skills. I'm also good at making comments on a specific product or service, I
have the art to convince, I have a strong leadership capability

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

Actually I've never traveled
out of my country before but I want it, anyway I have visited many places here
and I found out many things that can attract a person to visit twice. I went to
see the cliffs of Badiangara, mosques of Timbuktu and Djene, many other tour
sites here