Subject: Arabic Language Test - Shahad Cm
From: Shahad Cm <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 03:58:43 -0400

| | Foreign Language Screening Test

Name | Shahad Cm    /  (91) 8907332392    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Well, first of all i will apologize to the customer for the mistake which i had done and try him to convince. After that i will try to place a fresh new order for him and gives a delivery instruction to the delivery department to provide delivery As soon as Possible on priority basis. As the mistake was happened from my side i will try to give complement product from my side, no matter whether the amount is cut from my salary if the company allows as this affects the credibility of the company directly.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | As i mentioned above in the form, my name is shahad and i am from india. My father is working as a house driver in Kerala (India) and my mother is a home maker. I have two siblings, both of them are studiying. Taking about my educational qualifications, I had successfully completed B.sc in Aircraft maintenance science and also done deploma in Airport ramp services and Am a fresher in profesional field. During my college days i had done part time jobs like customer support in Domino's Pizza and Amazon customer support.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | According to me difference between good and great customer support means if i am reducing the effort of customer and giving right solution for the customer and great customer service can be described as handling the customer with the right approach and tonality by understanding the situation of the customer and providing the best resolution by reducing the customers effort and making them comfort by solving their issues. Also having an awareness of the case which we are handling. Treating each case as unique and every single day as day one.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Understanding the customers issue. Reducing the customers effort. Treating every customer as a friend. Handling customer with right tonality in appropriate time. At end of the conversation assuring that the resolution has been provided also resolving issue in minimum time
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | As i born and brought up in Kerala i loves to travel more to high ranges where we can see and feel the real beauty of nature. Also i loves adventure rides and conquering heights. Recently I had visited a city called Ooty which is in Tamilnadu district located in southern part of India which is known for Tea plantation and heavy climatic conditions.

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