Subject: Arabic Language Test - Mohd Ziya Quadri Mohd Ziya
From: Mohd Ziya Quadri Mohd Ziya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Oct 2020 00:20:29 -0400

Foreign Language
Screening Test

Name

Mohd Ziya
Quadri Mohd Ziya    /  (9650375003) 09650375003
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

Once realised that it is incorrect address.

I will apologize to customer saying due to mistake in address it was delivered
to different one

Within five minutes I am sending you delivery.

Once again I am really sorry

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

Completed 10 & 12 from UP Boards Of Madrasa Education
lucknow Board

Completed BA in Arabic language from Jamia Millia Islamia,New Delhi in
2014.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

The
Customer Should be treated as the king

Every Customer is like a king But the great customer is who has primary
membership to our brand and the remaining are good Customer.

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

Customer Concentricity is our purpose.

The Customer should be treated like a King.

I think i have patience to listen customer complain.

I can manage any type of language from Customers.

I can handle all situations faced in the work especially related to Customer
service.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

I have spent more than 5 years In delhi where completed
Graduation.

Like this I Spent 2.7 years in Jaipur capital of Rajastha.

I traveled to Mumbai and Kolkata for an Interview.