Subject: Arabic Language Test - Mohd Salman
From: Mohd Salman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Oct 2020 06:03:12 -0400

| | Foreign Language Screening Test

Name | Mohd Salman    /  (+91) 8858573595    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First, I apologize to him, after that I find where I made a mistake and accept with a wide heart my mistake and promise him not to make a mistake again and complete his request as soon as possible and deal with him gently even if he gets angry

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Mohd Salman
I'm from Orai,Dist Jaloun
• 4 Year Graduated in creed & philosophy in Arabic language at Al-Azhar University, Cairo, Egypt.
• 1 Year Arabic course from Shaikh Zaid Arabic Arabic center, Cairo Egypt.
• 3 Years Arabic course in Jamia Samdia Dist.Auraiya U.P India.
• Maulvi, Alim Kamil Fazil dabble Fazil from Arabic, Persian, board Lucknow UP India.
• Computer skill: ICDL From Cairo University, Cairo, Egypt. (2017) and
• MS office and soft skill from Cairo, Egypt.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | الفرق بينهما من حيث التعامل مع خدمة العملاء و عدم تكرار الخطأ

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

الأخلاق العالي
التعامل الجميل
سرعة الاجابة
الرد بالرفق وقت الغضب
سرعة التفاهم

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | انا سافرت الى القاهرة مرارا لاني كنت ادرس هناك و زرت مقامات مختلفة مثلا الأهرامات الجيزة و المتحف المصري و غيرها اماكن كثيرة

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