Subject: French Language Test - MARCUS MANEBAYE
From: MARCUS MANEBAYE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Oct 2020 23:50:13 -0400

| | Foreign Language Screening Test

Name | MARCUS MANEBAYE    /  (+91) 9667027348    / [email-masked]
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

1.I would have firstly listened to the customer expressing their frustration without interrupting to avoid escalating the situation to an unpleasant exchange of words. That is the first the thing to do as customer service agent.

1. After that I will apologize for the inconvenience.

2. After apologizing I will then ask the customer to provide one more time their correct address and note that somewhere to not repeat the same mistake.

3. To finish I will ask politely to the customer to wait for few more minutes for the pizza to get delivered to them.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I. Personal information:
- first name: MARCUS
- last name: MANEBAYE
- date of birth: December 17th 1989
- nationality: Congolese
- I am native French speaker with proficiency in English

II. Education:
- 1995 - 2001: elementary school
- 2002 - 2008: high school
- 2013 - 2018: college

III. Experience
- from January 2020 to present: working as a freelancer web developer
-from  2019 to January 2020: worked as a customer care agent at Cherry e-commerce services

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Conceptuellement, la principale différence entre un bon service client et  un excellent service client est que, dans le premier cas(un bon service client), vous avez probablement juste satisfait vos clients; tandis que dans le dernier(un excellent service client), vous ne les gardez pas seulement satisfaits, vous les gardez également fidèles C’est une distinction très importante

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. J’ai une connaissance approfondie de la manière de résoudre efficacement les requêtes et les problèmes des clients par téléphone et par e-mail.

2. J’ai une capacité importante de rester calme dans une situation stressante.

3. Je suis très doué pour gérer les clients frustrés.

4. Ma compétence en communication est bien développée

5. Je suis une personne qui travaille dur.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Il y a quelques années, j’ai visité et vécu à Johannesburg. Johannesburg est une ville cosmopolite. Johannesburg est une ville de la province de gauteng en afrique du sud. C’est la principale métropole industrielle et financière du pays. Johannesburg a une population polyglotte, du fait que sa population est un mélange de races différentes. Johannesburg a un climat tempéré. Les températures d’été sont en moyenne d’environ 24 degrés Celsius; les températures hiver sont en moyenne d’environ 13 degrés Celsius et ne descendent qu’occasionnellement .

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