Subject: Arabic Language Test - Mohd Masood
From: Mohd Masood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Oct 2020 04:02:11 -0400

Foreign Language
Screening Test

Name

Mohd
Masood     /  (500028) 6281578865
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

As we know very well that a business puts needs and requirements
of a customer ahead of anything and everything else. Now the question is here
what I will answer the customer if he does not get his order on time.. To me,
honesty is the best policy. So rather than beating around the bush, I will
clearly inform him the matter that he did not receive the order in order to be
incorrect address.. Now the matter is up to the customer whether he will wait
for some time understanding that this mistake accrued because of human nature
or cancel the order...

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My name is Mohd Masood. I am language translator in Arabic
with 2 years of work experience. I have been working with Accenture for past
more than one year as a language translator.  It's kind of a non voice process
like to review the content and provide resolution based on prescribed
guidelines. I am graduated from Nadwa College in 2016 as well as I have done 2
years Diploma courses in English from Hyderabad in 2018.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

بالنسبة لي ، فإن الاختلاف
الرئيسي بين خدمة العملاء الجيدة والرائعة هو
أنك  بالكاد تحافظ على رضا عملائك ؛ بينما في
الأخيرة، فأنت لا تحافظ على رضاهم فقط - بل
تحافظ أيضًا على ولائهم! هذا التمييز مهم
جدا...

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

ما يجعلني أفضل مرشح لوظيفة خدمة
العملاء هو إخلاصي والتزامي بتقديم التميز.

علمني هذا إدراكًا بالغ الأهمية ...

شغفي دائمًا هو تقديم خدمة للعملاء مع
الالتزام بمبادئ الشركة .

دائمًا ما أجعل هدفي تخصيص تفاعلي مع العملاء
للحفاظ على علاقات جديدة وخلقها.

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

زرت حيدر أباد قبل
سنتين. وجدتها جميلة جدا. الناس يحبون بعضهم
بعضا. لديهم لهجة خاصة لتحديث الأجانب.. هي
عاصمة ولاية تيلانجانا.  .. وتشتهر المدينة
بآثارها التي تشمل تحفة تشارمينار وقلعة
جولكوندا. ... حيدر أباد معروفة باسم "مدينة
اللؤلؤ" ، حيث كانت ذات مرة المركز العالمي
الوحيد لتجارة الماس والزمرد واللؤلؤ
الطبيعي. توجد العديد من البازارات التقليدية
والتاريخية حول المدينة. حيدر أباد برياني هو
واحد من أكثر الأطباق شعبية في المدينة. إنها
تختلف اختلافًا واضحًا عن الأشكال الأخرى
لبرياني ، والتي نشأت من مطابخ نيزام حيدر
أباد. فلذلك أعجبتني هذه المدينة..