Subject: French Language Test - Vibha Arora
From: Vibha Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Oct 2020 09:45:41 -0400

| | Foreign Language Screening Test

Name | Vibha Arora    /  (91) 7988102131    / [email-masked]
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firsty i feel sorry for this and make sure to customer that would not repeat again .I am a good listener so i hear all things what customer actually wants to say and let him or her cool down ..
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Hey m vibha. I have just done my masters in chemistry from chandigarh university chandigarh. Now i am looking for a job. Coming to my strength m self motivated self disciplined person. I am a good speaker and listener too. I am a good team player as well. Now coming to my family i have 5 members in my family my grandmother,Dad, Mom my sister and I dats it.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Umm.. The main difference between these two Are providing good customer service and delivering great customer service is that in the former we r only barely keeping our customers satisfied we r keeping them loyal too
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | The ideal candidate usually embrances the opportunity to try new ways of doing things willingness to work for the intrinsic benefit to work and its ability to enhance character.The ideal candidate tends to be passionate about there work and get lot of enjoyment out of it.fist
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Okey i’ll tell about chandigarh. So chandigarh is the capital of the northern india states of punjab and haryana .Chandigarh is also called the city beautiful chandigarh is designed By the swiss frenc artist it is famous for greenery .

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