Subject: Arabic Language Test - Abdulatef Al SAYADI
From: Abdulatef Al SAYADI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Oct 2020 09:12:12 -0400

Foreign Language
Screening Test

Name

Abdulatef
Al SAYADI     /  (0091) 9581522478
/ [email-masked]

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

Definitely I will apologize about that cuze offering an
apologise may make the satuation alittile bit better I would recommend him an
offer for his next order from the side of the company sometimes it happened once
u show them that ur really sorry about that as we consider costumer satisfaction
is our priority

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name
is abdulatef a Yemeni national have been in India for 5 years I have done my
betch and other courses in accounting and language computer and many more I have
worked as an Arab teacher for the urbanpro websit for one year and as an Arabic
content and website correction and as customer support in fms dental for 6
months

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

اعتقد
ان القدره عل  فهم احتياجات العملاء هي أكبر
شي ممكن عندما تفهم ماذا يحتاج اليه العميل
وتكون قادرا على تقديم تلك الخدمه بوجه سعيد
ومتفائل هو كل ما يحتاج إليه العميل  يجب أن
يكون شعارك تقديم أفضل الخدمه على قدر
الإمكان

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

يوجد احساس بداخلي  من ذو فترت
طويله وهو حب إنجاز العمل والقدرة على تقديم
أفضل ما لدي لجعل الناس اكثر سعاده احب
الاختلاط بالكثر من الناس من مختلف الجنسيات
هذا يمكنني عل  ان اصبح اكثر تفهما وأكثر
معرفه

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

لقد زرت الكثير من المناطق هنا في
حيدر اباد والهند عامه يوجد الكثير من
الأماكن الرائعة بالإضافه الى الكثير
والكثير لكي تكتشف الكثير عن المناطق وعن
الناس ايضا بالاضافه الى الاكل فهو افضل ما
لدي القدر على التجول تكسبك الكثير من الثقه
والتحكم في للنفس وكذالك المهارات لتعلم
الكثير