Subject: Arabic Language Test - Irfan Ali
From: Irfan Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Oct 2020 07:06:41 -0400

| | Foreign Language Screening Test

Name | Irfan Ali     /  (91) 7992135660    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all ,I will say sorry him for being late as Driver' vehicle did not start for a while. They provide the guarantee of delivering their pizza within 30 minutes of ordering and inform the customer at the time of order placement if the order could not be delivered as per the 30 because incident happened on road .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Respected Sir/ Mam
My name is Irfan Ali My father 'name is QURBAN Ali. I basically belong to UP ,Now I am living in Delhi I have done Graduation from Jamia Millia Islamia New Delhi in Arbic language, and also M.A.from it. I have done Advanced diploma in morden Arbic language from Jamia Millia Islamia New Delhi.  I have computer courses r.g. Ms words, Excel and basic knowledge Good afternoon  . I was employee at Indiafin I worked to make insurance and received calls from Dubai in Arbic, Urdu and English language.I have also two years experience in teaching field My hobby is Cricket.I have two brothers and one sister.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Your customer is not happy with a product/service and wants to return it or get a refund. You willingly accept the return less any restocking or trouble it causes you.You explain you don’t know the answer but will get them the answer. You tell them you recognize their time is valuable and offer to either put them on hold or to give them a call right back. If they want to be called back, you get the answer and call back within minutes with the answer, letting them know they are a priority.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I consider myself as a true professional for customer service and  What makes me so confident is my passion for providing a great service, my determination to ensure that everyone is satisfied and my willing to own a problem and see it through to the end  and offer solution.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I am not a frequent traveler and haven’t visited many cities. But among the few cities that I have visited, the one that I really liked was Mumbai. Mumbai is clean, green and safe. It is the cleanliest city I have seen in my life. I have a cousin who works in Mumbai. When he came home last year, he invited me to Mumbai. I readily agreed because he was willing to bear the whole expenses of the trip. When I arrived in Mumbai. I was quite impressed with the way the city looked. The streets were incredibly clean and I couldn’t spot even one ugly-looking building. During my stay in Mumbai, I did some shopping and visited places like the Mumbai zoo and botanic garden. My cousin also took me to the Universal Studios in Mumbai. The public transport system in Mumbai is pretty reliable. You don’t have to spend hours waiting for buses or trains. People are warm and friendly. Another thing that I liked about Mumbai is its multi-cultural nature. During the ten days that I spent in Mumbai I came across people from many different nations. The city is lively even after the sun goes down. People are always walking in the streets making you feel safe. Many shops are open 24 hours. I spent only ten days in Mumbai but I would have liked to stay.

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