Subject: German Language Test - Akhikesh Kumar
From: Akhikesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Sep 2020 04:30:41 -0400

Foreign Language
Screening Test

Name

Akhikesh
Kumar    /  (91) 8948555145    / [email-masked]

Whats your first language

German

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

In that situation I would say,
we have to have some petience when you did any mistake.

We apologize for the inconvenience, Sorry for the trouble, we are looking into
this matter.

And try to explain him the current situation. If it’s an extremely critical
issue, it’s also important to let the customer know that you fully realize
that have noted wrong addres of customers. This will help the customer
understand that their issue is not being considered lightly.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I have
done B.A(hi s) in German language from Banaras Hindu university.

I have started my career from Teaching in KV( Army school) I have worked there
as German trainer for 2 years.

After that I had joined TCS as German language resources ( business Analyst)

It was 1 year contractual job and it didn't get renewed and then I got a
permanent offer from Wipro Technologies as Desktop techcian and currently I was
working bei Quest Gloab as German language translator.

I have 6 years of experience in to Germam language.

I am imidiate joiner.

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

The main
difference between providing “good” customer service and delivering
“great” customer service is that, in the former, you are probably only
barely keeping your customers satisfied also you are keeping them loyal!

Patience is crucial for customer service professionals. We have to have some
petience with the customers when they are Angy and you have be very professional
and kalm while talking to the customers.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

Ich habe 6 yahren erfahrung umgang MIT Kunden.

Ich bin interessiert, unterstuetze die Klinte.

Ich habe bei Wipro technologies als Desktop Techniker gearbeitet, unterstuetze
die Klinte bei Mail, chat und anrufen.

Es macht mich glücklich

In Quest Gloab auch kommunizire die Klinte BMW auf Deustch und loesen ihnen
problem ueber Zahlungsbezogen.

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

Mein Hobby sind Hoeren Musik und Reisen.

Immer wenn man Ferien hat, wuenscht man reisen. Der letztes Mal bin ich gereist,
war in meinen Sommerferien.

Ich bin nach Utti gereist. Ich bin Von Bangalore nach Kerla mit dem Autos
gefahren. Meine Freunde waren auch mit mir. Die Reise hat 6 Stunden gedauert.
Unterweg hatten wir viel Spass..Wir hatten Karten und die Schach gespielt. Den
Tag hatten wir die gelegenheit den Sonnenuntergang zu sehen..

Das war so schoen, dass ich nicht beschreiben Kann.

In Utti bin ich eine Woche geblieben und haben viele Sehenswuerdigkeiten
besucht.

Nach einer Woche bin ich zurueck nach Bangalore gekommen.

Das war wirklich wuenderbar .