Subject: German Language Test - RAJENDRA SINGH
From: RAJENDRA SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Sep 2020 13:09:31 -0400

| | Foreign Language Screening Test

Name | RAJENDRA SINGH    /  (+91) 9852944103    / [email-masked]
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all I would apologise for my mistake and would try to keep Customer calm by explaining him the reason of delay very Politely. My aim would be to make him happy without any extra loss to my employer First and would wait for his response if customer agrees than I will make sure that this time Pizza gets delivered on time and I would assure him that it won’t happen again in future . if Customer doesn’t agree and still he is annoyed than I would follow my company’s/Process policy to keep him happy as to retain a genuine Customer is most important!
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am Rajendra Singh a very Positive attitude person. I am hard working & highly dedicated person towards my work. I am married and have a baby boy living with my Parents in a joint Family of five members. I am pursuing my BA 2nd Year in Arts from Correspondence. I started my professional career in 2003 working as Sales Executive in a DSA of Reliance Infocom in Jamshedpur. Worked there for around 14 months & was getting approximate Rs.2000/month as salary. Than moved to a Local Hotel/Guest House called Ashoka in same city working as a Receptionist Cum Front Office Executive & was taking care of whole hotel with 20 rooms in total. Than thought to do something different and interesting that’s why I learnt German Language from MMB Pune in 2009. I wanted to become a German Tour Guide but unfortunately Couldn’t get the opportunity to give interview for Guiding License as it didn’t happen by Ministry of Tourism for couple of years after that henceforth I started taking private German tution at home in Pune. But as the cost of living was too high in Pune & there was not enough saving at the end of the month so I came back to Jamshedpur (Hometown) & joined a Kolkata based Placement Consultancy as a Manager but in a small city like Jamshedpur the consultancy didn’t run well due to lack HR Drive and the local Youth were not comfortable to travel to Kolkata just for an interview so after around 8 months the Consultancy was shut down. Finally I got a wonderful opportunity in the year 2012 to work as German Tour Guide in Muscat-Oman and since than till March 2020 I was working there as a German Tour Guide Cum Tour Co-ordinator. Last but not the least it was my dream to work a Tour Guide and it got Fulfilled by God as It’s a wonderful saying where is the will there in the win!!!
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Of course there is big difference in a good & great Customer Service. According to me a Good customer service means it’s a win win situation for both the ends where the Customer would be really happy with service yah the end however in terms of Great Customer Service means it’s a wonderful and unforgettable experience for a customer that he/she can never ever forget and would impress his/her feelings over the phone call/mail and also would like to appreciate this to the senior person than and there! During a great customer service the customer would also mention that he/she would always like to seek the person in future!
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Ich glaube das fuer Kunden Service am wichtigsten ist leise und ruhig gesprochen und aufjedenfall Ich habe diese Begabung. Die Erfahrung mit Deutschen ist auch ganz wichtig und das auch habe ich wegen mein letzter Beruf deswegen bin Ich ein richtiger Man fuer diese frei Stelle bei Ihrer Firma.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Ich bin Inder und seit 2012 habe ich in Muscat-Oman als Deutschsprachiger Reiseleiter gearbeitet deswegen moechte ich heute etwas ueber Oman erklaren. Oman ist ein schoene Islamlichesland, sehr sauber und auch sehr sicher und nicht nur das Land ist schoen sondern auch die lokallen sind sehr nett und freuendlich. Wenn ich zu ersten mal Oman besucht hat Ich Hatte Angst aber dann spaeter wenn Ich die lokallen Kennen gelernt habe, ich habe das verstanden dass die ganz hilfsbereit und nett sind. Als Tourist Sieht Mann alles, die wunderchoene Gebirge, Flussbett, Wueste, und verschiedne Meer.  Oman ist mit drei verschiedne Meer begrenzt. Die sind  Arabisches Meer,Sea Von Oman Oder einige Sagen Golf Von Oman und Arabisches Golf. Es regnet dort selten aber nur im Sueden kommt Monsoon aus Indien Dursch Indisches Ozean. Das Land hat auch eine schoene groesse Moschee, die Sultan Qaboos heisst. Es gibt auch Verschiedne TagesExcursion, die Menschen machen koennen. Oman ist sehr Liberal deswegen liegt es dort auch verschiedne Kirchen und Temples. Ich moechte immer die Leute vorschlagen, die ein Islamiches Land besuchen wollen, die Oman Besuchen sollten!

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