Subject: Arabic Language Test - Mohamed Abubacker
From: Mohamed Abubacker <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Aug 2020 11:36:50 -0400

| | Foreign Language Screening Test

Name | Mohamed Abubacker    /  (614701) 9025988143    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | As a phone order executive, I will check his address and once again ask his address not to repeat any mistakes again for same customer. I will check whether any special offer or discount pizzas available to make him surprise by giving that kind of orders to make him cool. If that kind of offers available or not I will apologize him for the mistakes that I have done. I will inform him that the order will be delivered within 10 to 15minutes you could expect. Our service is nothing special except making the customers satisfied. But this time it's my fault not our whole team or the company.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I'm Mohamed Abubacker, 26yrs Old from adirampattinam, Tanjore district, Tamil Nadu. I was studying in Kuwait from 4th - till 8th Std. During these four years 2005-2009 I have learnt the way of colloquial arabic & how to read & write. After that I joined Arabic college which is a branch of Crescent University in Chennai. I have completed B.A.I.S in Arabic five years course from 2012-2017. Here I have learnt the way of literature & modern arabic. I did many lectures speech of Arabic, English & Tamil. And also tried stage performance like news reading, giving information about our college. I do have few experiences like worked in Chennai Online Shopping as a translator Arabic project, after that I have  worked in Kuwait as a Customer Support Executive handling telephone calls, managing customers in Arabic & English. It helps me a lot by learning how to maintain time management. As the duty changes by day to day I have to be ready for several schedule shifts.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good Customer Service means working hard for the salary or the money. Maintaining our attitudes this much only I can work or give my hardwork.
Great Customer Service means working hard for the future not for the present or the salary. Learning how to handle customers ten people at a time by single man. Great Customer Service will think about the future how could we start the business if they have such kind of ability process. If they are over qualified they will hire many people and teach them how to inspire the consumer to buy anything.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

١ ) انا بصراحة درست في الكويت خمس سنين
٢)كنت ان
أعمل الوظيفة خدمة الزبائن سنة ونصف في المعهد  الصحي الكويت
٣) لدي خبرة طويلة عن زبائن الشرق الأوسط لأنني زرت الإمارات والسعودية وبعض الأماكن في العمان
٤) بهذه الزيارات وجدتهم مختلف أكثر
٥) رأيت التجار في الكويت والسعودية كيف كان الحوار والمعاملات بين التجار والزبائن

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | انا زرت شيناي وتيروشي من تاميلنادو، والرياض، جدة، طايف، مكة، ومدينة. كان السفر والزيارة أهم الشيء في حياتي لأنني ما زار قبلها إلى أي مكان إلا محافظة جنوب الهند تاميلنادو. بعد ذلك كنت في قريتنا الصغير عند تانجور حتى ألتحق الجامعة بي. بس. عبد الرحمان كرسنت في شيناي

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