Subject: French Language Test - John Ekow Asmah
From: John Ekow Asmah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Aug 2020 06:08:41 -0400

| | Foreign Language Screening Test

Name | John Ekow Asmah    /  (+91) 9358789976    / [email-masked]
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly, i would apologize to the customer for the inconvenience. Call the customer to let him/her know it's not their fault and that it was  a mistake from me. Ask the customer again for the address and rectify my mistake. Afterall we are humans and we make mistakes. Thank you!
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is John Ekow Asmah.A student from Ghana(Accra). Currently doing my barchelors in electrical engineering. Been in India for the past 3years. Now in search of a job to support myself and the family as well back home. I personally do enjoy my personal space a lot. Better to work in silence than socialize all the time.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A good customer service only see to the interest and profits of the company whiles a great customer service sees to the interest and satisfaction of the customer and the company. Great customer service helps bring in more customers to grow the business. The aim of the business is to grow in long run, not just making  stall imcome
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | One can become a good worker by learning. Am someone willing to learn. I may not have the requirement but if given some time i wont disappoint. Am patient.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I travelled to a city named Accra. Reason of going was to tour with the family. Visited some beach resort and malls.we basically had a good time there as a family. Really enjoyed my stay there. Specially the food. Still have memories of that day.

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