Subject: KSA Last Mile - Missing/Damaged Order#100169487 SKU:PC-395499
From: "Kate Bautista (Mumzworld Support)" <[email-masked]>
Cc: Urvika <[email-masked]>
Date: Fri, 28 Aug 2020 05:39:42 +0000

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Kate Bautista, Aug 28, 2020, 9:39 AM GMT+4

Dear Maryam,

Greetings from Mumzworld and our sincere apologies for the delayed response.

May we know if your issue has been resolved? Please feel free to open this ticket if your concern is still unanswered and we will be more than happy in assisting you.

Should you have any queries or require further assistance, please feel free to contact us:

https://www.mumzworld.com/en/contact-us

Best Regards,
Mumzworld team

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Maryam Hassan, Jul 19, 2020, 4:14 PM GMT+4

Dear
you didn't reply??

Sent from my iPhone

On 18 Jul 2020, at 3:27 PM, Maryam Hassan <[email-masked]> wrote:

 Dear
if i reorder the same item, should i pay the shopping fees again ??

Sent from my iPhone

On 18 Jul 2020, at 1:59 PM, Urvika (Mumzworld Support) <[email-masked]> wrote:

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Maryam Hassan, Jul 18, 2020, 5:53 PM GMT+4

Dear
this is your mistake not mine!! the product look like store in bad place ..
it's broken and not cleaning !!

i want to return my money in my bank account not in your website account .. i won't order again !!

Sorry but it's bad service and bad product

Sent from my iPhone

On 18 Jul 2020, at 3:27 PM, Maryam Hassan <[email-masked]> wrote:

 Dear
if i reorder the same item, should i pay the shopping fees again ??

Sent from my iPhone

On 18 Jul 2020, at 1:59 PM, Urvika (Mumzworld Support) <[email-masked]> wrote:

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Maryam Hassan, Jul 18, 2020, 4:27 PM GMT+4

Dear
if i reorder the same item, should i pay the shopping fees again ??

Sent from my iPhone

On 18 Jul 2020, at 1:59 PM, Urvika (Mumzworld Support) <[email-masked]> wrote:

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Urvika, Jul 18, 2020, 2:59 PM GMT+4

Dear Maryam,

Thank you for contacting mumzworld.
 regarding returning the Party Centre - Paw Patrol Hat.

Since you received this item and it is still within the 7 days return period that we offer. To start the return process, please fill in the following form:
https://www.mumzworld.com/en/returnform/

Once the form is filled and submitted, our returns team will contact you to arrange collection of the item.

Once your return is received and processed, we will issue a refund in the form of credit note to your Mumzworld account, that you can use in the future towards any of your purchases on the website.
You can find more information about returns and refunds policy on the following page:

http://www.mumzworld.com/en/returns-policy/

If you should have any other inquiries please do not hesitate to contact our team.

https://www.mumzworld.com/en/contact-us

Stay Safe
Best Regards,
The Mumzworld team.

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Maryam Hassan, Jul 18, 2020, 1:39 PM GMT+4

Dear
i got my order #100169487 but one of the item is broken.

waiting for your reply

thanks

Attachment(s):
image0.jpeg - https://mumzworldhelp.zendesk.com/attachments/token/p8z6k26nxyjG19MuJb4FQFo8M/?name=image0.jpeg

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