Subject: Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING - KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
From: Zubair Wahid <[email-masked]>
To: Shady Elgendy <[email-masked]>
Cc: Vipul Arora <[email-masked]>, Yaseen Shaqra <[email-masked]>, Radwa Ali <[email-masked]>, "Asad ." <[email-masked]>, Malak Nobeh <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Tue, 18 Aug 2020 14:41:47 +0300
List-Id: <ccteam.mumzworld.com>

Please process a refund for the customer based on the items mentioned
below, we will mark them as lost on tamer.
Just confirm if these are the same items:

*KSA-AHG-FG10422_FGKC40151_2-3YKSA-AHG-FG10416_FGKC261052_18-24MKSA-AHG-FG10464_FGKC40144_7-8YKSA-AHG-FG10490_FGKC40150_5-6YKSA-AHG-FG10420_FGKC40144_18-24MKSA-AHG-FG10680_FGKC40151_9-10YKSA-AHG-FG10544_FGKC216149_9-10YKSA-AHG-FG10721_FGKC40152_7-8YKSA-AHG-FG10459_FGKC40152_7-8Y*

On Tue, Aug 18, 2020 at 7:23 AM Shady Elgendy <[email-masked]> wrote:

> @Zubair Wahid <[email-masked]> What is the update here?
> ᐧ
>
> On Mon, Aug 17, 2020 at 12:37 PM Vipul Arora <[email-masked]> wrote:
>
>> @Zubair Wahid <[email-masked]> : Check this case i cannot find in
>> your master file not shipped. As per customer, she didn't
>> receive complete order.
>> ᐧ
>>
>> On Mon, 17 Aug 2020 at 12:26, Shady Elgendy <[email-masked]> wrote:
>>
>>> +Vipul Arora <[email-masked]> Please close this case asap
>>>
>>> ᐧ
>>>
>>> On Sun, Aug 16, 2020 at 2:33 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Shady,
>>>>
>>>> Kindly note that we have confirmed with the customer, she received a
>>>> wrong item and it was returned to us
>>>>
>>>> The customer did not receive all the items that she ordered
>>>>
>>>> On Sun, Aug 16, 2020 at 7:49 AM Shady Elgendy <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Radwa ..
>>>>>
>>>>> Please advise because Malak shared all SKUs in the order it means that
>>>>> the customer didn't receive the order at all
>>>>> So please be check the SKUs on NS and be sure to confirm with the
>>>>> customer or confirm that the total order not delivered
>>>>>
>>>>> Thanks
>>>>> ᐧ
>>>>>
>>>>> On Thu, Aug 13, 2020 at 4:44 PM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Hi Vipul,
>>>>>> The missing items shared by Malak are correct.
>>>>>> The customer did not receive all of the SKUs in the order.
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Thu, Aug 13, 2020 at 2:41 PM Vipul Arora <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Asad,
>>>>>>>
>>>>>>> Wrong information on ticket waiting for Malak or Radwa to update the
>>>>>>> actual issue.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Vipul
>>>>>>> ᐧ
>>>>>>>
>>>>>>> On Thu, 13 Aug 2020 at 14:36, Asad . <[email-masked]> wrote:
>>>>>>>
>>>>>>>> Any update on this Vipul?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>>
>>>>>>>> *Asad Pirzada*
>>>>>>>> Chief Operations Officer
>>>>>>>>
>>>>>>>> *M * +971 504 09 5386
>>>>>>>> *E* [email-masked]
>>>>>>>>
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From: *"Asad ." <[email-masked]>
>>>>>>>> *Date: *Thursday, 13 August 2020 at 9:57 AM
>>>>>>>> *To: *Malak Nobeh <[email-masked]>, Zubair Wahid <
>>>>>>>> [email-masked]>, Vipul Arora <[email-masked]>
>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>> [email-masked]>, KSA Lastmile <[email-masked]>,
>>>>>>>> "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain
>>>>>>>> Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <
>>>>>>>> [email-masked]>, Shady Elgendy <[email-masked]>, Ronald
>>>>>>>> Gaviola <[email-masked]>
>>>>>>>> *Subject: *Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING
>>>>>>>> - KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Adding Vipul
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please check the status on our files and tell me what is the status
>>>>>>>> of this order?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>>
>>>>>>>> *Asad Pirzada*
>>>>>>>> Chief Operations Officer
>>>>>>>>
>>>>>>>> *M * +971 504 09 5386
>>>>>>>> *E* [email-masked]
>>>>>>>>
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From: *Malak Nobeh <[email-masked]>
>>>>>>>> *Date: *Thursday, 13 August 2020 at 9:53 AM
>>>>>>>> *To: *Zubair Wahid <[email-masked]>
>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>> [email-masked]>, KSA Lastmile <[email-masked]>,
>>>>>>>> "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain
>>>>>>>> Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <
>>>>>>>> [email-masked]>, Shady Elgendy <[email-masked]>, Ronald
>>>>>>>> Gaviola <[email-masked]>, Asad <[email-masked]>
>>>>>>>> *Subject: *VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING -
>>>>>>>> KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Dears,
>>>>>>>>
>>>>>>>> The customer didn't receive the below SKU'S, please advice where is
>>>>>>>> the items or Create CRA so we can process the refund,the case pending for a
>>>>>>>> very LONG TIME.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *KSA-AHG-FG10422_FGKC40151_2-3Y KSA-AHG-FG10416_FGKC261052_18-24M
>>>>>>>> KSA-AHG-FG10464_FGKC40144_7-8Y KSA-AHG-FG10490_FGKC40150_5-6Y
>>>>>>>> KSA-AHG-FG10420_FGKC40144_18-24M KSA-AHG-FG10680_FGKC40151_9-10Y
>>>>>>>> KSA-AHG-FG10544_FGKC216149_9-10Y KSA-AHG-FG10721_FGKC40152_7-8Y
>>>>>>>> KSA-AHG-FG10459_FGKC40152_7-8Y*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Mohammed*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>>
>
> --
>
>