Subject: RE: #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow Playard Genesis // Scratches
From: brands <[email-masked]>
To: Kenneth Nwaso <[email-masked]>
Cc: repairs <[email-masked]>, rizwan <[email-masked]>, Abdelmohsen basha <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Glaiza <[email-masked]>
Date: Tue, 18 Aug 2020 11:11:27 +0000
List-Id: <ccteam.mumzworld.com>

Hi Kenneth,

Please find attached FOC invoice for your reference.

Hi Ever/Rizwan,

Kindly delivery the replacement invoice to Mumzworld.

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Kenneth Nwaso <[email-masked]>
Sent: Tuesday, August 18, 2020 3:10 PM
To: brands <[email-masked]>
Cc: repairs <[email-masked]>; rizwan <[email-masked]>; Abdelmohsen basha <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Glaiza <[email-masked]>
Subject: Re: #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow Playard Genesis // Scratches

Hi Raymond,

This is noted with thanks.

On Tue, Aug 18, 2020, 2:24 PM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Kenneth,

Ok, for now we will accept the return and issue replacement.
But next time we will not replace or refund an item delivered more than 15days ago, I know you are aware of our policy.

Regards,

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 2:07 PM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: repairs <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Glaiza <[email-masked]<mailto:[email-masked]>>
Subject: Re: #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow Playard Genesis // Scratches

Hi Raymond,

Apologies I can't explain in detail the reason for that, I just returned from Vacation recently. we would avoid repetition of such slack moving forward.

On Tue, Aug 18, 2020 at 1:49 PM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Kenneth,

What do you mean by some logistics?
Because if they raised the issue right away you should inform us immediately so we can replace it without question.

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 12:30 PM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: repairs <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Glaiza <[email-masked]<mailto:[email-masked]>>
Subject: Re: #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow Playard Genesis // Scratches

Yes This was so due to some logistics.

On Tue, Aug 18, 2020 at 9:45 AM brands <[email-masked]<mailto:[email-masked]>> wrote:
So they received in on July 14th but you raised the issue to us 2 days ago August 16th right?

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 9:40 AM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: repairs <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Glaiza <[email-masked]<mailto:[email-masked]>>
Subject: Re: #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow Playard Genesis // Scratches

Hi Ramond,

Customer received this package on the 14th of July, she raised this complaint almost immediately.

Find below and attached sales invoice for your reference.

On Tue, Aug 18, 2020 at 9:29 AM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Kenneth,

Can you confirm if this is new?
As per the PO you ordered this item to us last July 12th.

@repairs<mailto:[email-masked]> can you check it looks used or not

Thanks.

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: repairs <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 9:23 AM
To: Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; brands <[email-masked]<mailto:[email-masked]>>
Cc: rizwan <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Glaiza <[email-masked]<mailto:[email-masked]>>
Subject: RE: #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow Playard Genesis // Scratches

Hello Raymond,

Good day!

We already received return item.

After inspection the item was lots of scratches.

Please see attached picture for your reference.

Regards ,

Ever Villafuerte
Warehouse Service Executive

T: +971 4 347 0597<tel:+97143470597>  M: +971 56 623 0495<tel:+971566230495>
F: +971 4 347 0659<tel:+97143470659>  E: [email-masked]<mailto:[email-masked]>
A: 28B Street Community 368 Al Quoz Industrial Area 3
Dubai, UAE 20717 79344

From: Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Sent: 16 August 2020 02:58 PM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: rizwan <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>
Subject: Re: #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow Playard Genesis // Scratches

Will send by tomorrow.

Thank you.

On Sun, Aug 16, 2020 at 2:24 PM brands <[email-masked]<mailto:[email-masked]>> wrote:
Kindly send the item in our warehouse for checking

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 16, 2020 10:27 AM
To: brands <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>
Cc: Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>
Subject: #600922191 Sku :GT-CH79773-93 : Chicco - Lullaby Glow Playard Genesis // Scratches

Hi Raymond and Team,

Hope this email finds you well.

Kindly find below complaint from our customer on receiving the subject item from the POMUMZ_DXB225955

We appreciate your support here. Find the attached RMA form for your reference.
BEST REGARDS...✍

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BEST REGARDS...✍

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BEST REGARDS...✍

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BEST REGARDS...✍

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BEST REGARDS...✍