Subject: Re: Order Mixed Up - 600950972 and 600947907_2
From: Radwa Ali <[email-masked]>
To: Muhammad Ayoub <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Rukhsana Zafar <[email-masked]>, Naib Khan <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Tue, 18 Aug 2020 14:22:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi Muhammad,
This needs to be resolved today.
Ensure the pick up and swap are done today.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Tue, Aug 18, 2020 at 2:04 PM Muhammad Ayoub <[email-masked]> wrote:

> Dear Radwa,
>
> As I told you before, one order is already picked up from Maheen khan,
> will pick another one and swap accordingly.
>
> On Tue, Aug 18, 2020 at 1:00 PM <[email-masked]> wrote:
>
>> Hi @Muhammad Ayoub <[email-masked]>,
>>
>> There was no wrong address on the label.
>>
>> The customer has confirmed the order # and the address were not his.
>>
>> @Eugene Mugisa <[email-masked]> please advise here.
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Muhammad Ayoub <[email-masked]>
>> *Sent:* Tuesday, August 18, 2020 12:14 PM
>> *To:* Eugene Mugisa <[email-masked]>
>> *Cc:* Radwa Ali <[email-masked]>; Rukhsana Zafar <
>> [email-masked]>; Naib Khan <[email-masked]>; Mary Anne
>> Agapito <[email-masked]>; customer care <[email-masked]>;
>> lastmile <[email-masked]>; Hyacinth Joyce <[email-masked]>
>> *Subject:* Re: Order Mixed Up - 600950972 and 600947907_2
>>
>>
>>
>> Dear team,
>>
>>
>>
>> We apologize for this issue, due to the wrong address mentioned on the
>> labels it happened.
>>
>> Yesterday the courier tried this for swapping but one customer wasn't
>> available.
>>
>> Now inform the driver again to swap the order ASAP, Just waiting for the
>> driver response when he swaps the order i'll get back to you.
>>
>>
>>
>> On Tue, Aug 18, 2020 at 11:51 AM Eugene Mugisa <[email-masked]>
>> wrote:
>>
>> +  @Muhammad Ayoub <[email-masked]>
>>
>>
>>
>> What happened to this case? Needs to be resolved today.
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Tuesday, August 18, 2020 11:45 AM
>> *To:* Rukhsana Zafar <[email-masked]>; Muhammad Ayoub <
>> [email-masked]>; Naib Khan <[email-masked]>
>> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
>> [email-masked]>; lastmile <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Hyacinth Joyce <[email-masked]>
>> *Subject:* Re: Order Mixed Up - 600950972 and 600947907_2
>>
>>
>>
>> Hi @Rukhsana Zafar <[email-masked]>,
>>
>> we have sent a clear email regarding this.
>>
>> The orders were not delivered based on the correct address.
>>
>> Wasim with Order # 600950972 has received the box with the wrong order
>> and on the box the order number as well was incorrect.
>>
>> This is not a matter of incorrect labeling; this is a clear mix up in
>> address by the driver.
>>
>> Neither of these customers are getting their orders and one of them needs
>> her baby food.
>>
>> @Eugene Mugisa <[email-masked]>  Please advise what needs to be
>> done here as we are not getting any resolution.
>>
>>
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Aug 16, 2020 at 4:43 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi Rukshana,
>>
>>
>>
>> The customer for so  600947907_2  called again to follow up. She ordered
>> for food items which are needed urgently.
>>
>>
>>
>> Kindly assist to deliver the above-mentioned order numbers to the correct
>> customer ASAP.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sun, 16 Aug 2020 at 10:25, Rukhsana Zafar <[email-masked]>
>> wrote:
>>
>> On 16-08-2020 10:18 AM, Mary Anne Agapito wrote:
>>
>> Hi Priyanka,
>>
>>
>>
>> Items inside are really different as both customers' orders got mixed up.
>>
>>
>>
>> I just spoke with Wasim whose order number is  600950972 and again he
>> confirmed, the order number outside the box was not his. He incorrectly
>> received 600947907_2.
>>
>>
>>
>> Please collect the 2 orders from both customers and swap it.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>> *Error! Filename not specified.*
>>
>>
>>
>> On Sun, Aug 16, 2020 at 9:52 AM Rukhsana Zafar <[email-masked]>
>> wrote:
>>
>> On 16-08-2020 09:31 AM, Mary Anne Agapito wrote:
>>
>> Hi Rukshana,
>>
>>
>>
>> Any update on this case?
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>> *Error! Filename not specified.*
>>
>>
>>
>> On Thu, Aug 13, 2020 at 7:55 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Rukhsana,
>>
>>
>>
>> My colleague spoke with Wasim whose order number was under 600950972 and
>> confirmed outside the box the order # was 600947907_2. He knew it was not
>> his order and he was the one who gave that order number to us.
>>
>>
>>
>> Maheen Khan (SO 600947907_2) doesn't have the box anymore so we are
>> unable to confirm.
>>
>>
>>
>> @Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]>  -
>> please assist.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>> *Error! Filename not specified.*
>>
>>
>>
>> On Thu, Aug 13, 2020 at 5:35 PM Rukhsana Zafar <[email-masked]>
>> wrote:
>>
>> On 13-08-2020 04:31 PM, Mary Anne Agapito wrote:
>>
>> Hi Team,
>>
>>
>>
>> The 2 subject orders got mixed up.
>>
>>
>>
>> The below customer got the order intended for 600947907_2
>>
>>
>>
>> SHIP TO
>> <#m_-5196318774133881796_m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>Wasim
>> Shaikh
>> Tourist Club Area
>> Near Electra park
>> Black horse saloon building no 12, /1504
>> Abu Dhabi
>> United Arab Emirates Map
>> <#m_-5196318774133881796_m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>
>>
>> SHIP AREA
>> <#m_-5196318774133881796_m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>Tourist
>> Club Area
>>
>> SHIP PHONE
>> <#m_-5196318774133881796_m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>
>> +971568314156
>>
>>
>>
>>
>>
>> And 600947907_2 received the other one
>>
>>
>>
>>
>>
>> *Shipping Address*
>>
>> SHIP TO
>> <#m_-5196318774133881796_m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>maheen
>> khan
>> Al Markaziyah
>> Hamdan street - behind crowne plaza hotel
>> 27(chowking rest buildg) appt # 502
>> Abu Dhabi
>> United Arab Emirates Map
>> <#m_-5196318774133881796_m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>
>>
>> SHIP AREA
>> <#m_-5196318774133881796_m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>Al
>> Markaziyah
>>
>> SHIP PHONE
>> <#m_-5196318774133881796_m_2996441887285353825_m_-6132681511170901255_m_-7309191399278>
>> +971529217526
>>
>>
>>
>> The house help of Maheen Khan, already threw the box as she didn't notice
>> it was the wrong item.
>>
>>
>>
>> Please collect the orders from 2 respective customers and deliver it
>> accordingly.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> Dear Team ,
>>
>> I just confirmed with both customers and the delivery boy and come to the
>> conclusion as both items are delivered  accordingly the order numbers.But
>> the products inside the boxes are different.
>>
>> Thank you
>>
>> --
>>
>> *Priyata Rai*
>> Operations Cum Sales Coordinator
>> + 971 565268297
>>
>> Dear Team,
>>
>> Greeting of the day.
>>
>>  The both items are delivered accordingly the order numbers, but product
>> inside the boxes are different so which kind of update you want.there is
>> need to collect the orders from the both the customers? if yes then please
>> update me.
>>
>> --
>>
>> *Priyanka Jadhav*
>>
>> Operations Cum Sales Coordinator
>> + 971 565268107
>>
>> Dear team.
>>
>> Noted with thanks
>>
>> --
>>
>> *Priyanka Jadhav*
>>
>> Operations Cum Sales Coordinator
>> + 971 565268107
>>
>>
>>
>>
>> --
>>
>> Thanks and Regards
>>
>>
>>
>> *Muhammad Ayoub.*
>>
>> *+971547016546*
>>
>> *IT Specialist & Web Designer.*
>>
>
>
> --
> Thanks and Regards
>
> *Muhammad Ayoub.*
>
> *0547016546*
> *IT Specialist & Web Designer.*
>